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Direct-to-consumer teleconsultation preferences of social media users for doctors: a discrete choice experiment
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Yu-ting WAN1, Wen-jun HE2, 3, Yun-yun XIE4, Xin-yi RAO5, Zi-yan HAO6, Xin-yu LI5, Chun-li ZHANG7, Rui ZHAO8, Qing-qing LI2, 3, Meng-jun ZHANG8, Run WANG2, 3, Jun-lin ZHU1, Chao-yue HE4, Huan-yuan LUO2, 3, Chang-chang LI2, 3, Dong XU1, 3, 9
Modern Preventive Medicine | 2026, 53(15) : 2799 - 2804
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Modern Preventive Medicine | 2026, 53(15): 2799-2804
• Health Policy and Management •
Direct-to-consumer teleconsultation preferences of social media users for doctors: a discrete choice experiment
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Yu-ting WAN1, Wen-jun HE2, 3, Yun-yun XIE4, Xin-yi RAO5, Zi-yan HAO6, Xin-yu LI5, Chun-li ZHANG7, Rui ZHAO8, Qing-qing LI2, 3, Meng-jun ZHANG8, Run WANG2, 3, Jun-lin ZHU1, Chao-yue HE4, Huan-yuan LUO2, 3, Chang-chang LI2, 3, Dong XU1, 3, 9
Affiliations
  • Acacia Lab for Implementation Science, Department of Health Management, School of Health Management, Southern Medical University, Guangzhou, Guangdong 510515, China
Published: 2026-08-10 doi: 10.20043/j.cnki.MPM.202603160
Outline
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Objective

To assess physician selection preferences and willingness to pay among social media users in direct-to-consumer teleconsultations for minor common conditions.

Methods

A discrete choice experiment was conducted among users of WeChat and Rednote who had used at least one medical app and logged into social media ≥3 times in the past three months.Snowball sampling covered East, South, Southwest, and Northwest China. An orthogonal design generated choice sets with five attributes: consultation price, hospital level, physician gender, professional title, and post-consultation rating. A mixed logit model estimated preference coefficients and willingness to pay.

Results

A total of 190 valid responses from 42 cities were analyzed, of which 73.68% were from participants aged 18-24 years. Participants preferred physicians with positive ratings (vs.neutral/negative, β=0.70, P<0.001), lower consultation prices (per ¥1 increase, β=-0.52, P<0.001), associate chief physicians(vs. chief/attending, β=0.43, P<0.001), and physicians from tertiary grade A hospitals (vs. hospitals below the tertiary grade A level, β=0.30, P<0.001). Physician gender showed no significant effect (P>0.05). Willingness to pay premiums was ¥103.43(95% CI: 39.94-166.92) for positively rated physicians, ¥64.55 (95% CI: 36.01-93.09) for associate chief physicians, and¥44.60 (95% CI: 26.49-62.72) for physicians from tertiary grade A hospitals.

Conclusion

In teleconsultations for minor common conditions, the influence of traditional medical signals is attenuated, while post-consultation ratings become the primary determinant of user choice.

Online doctor consultations  /  Discrete choice experiment  /  Preferences  /  Willingness-to-pay
万御婷, 何文俊, 谢昀筠, 饶欣怡, 郝紫颜, 李芯玉, 张春丽, 赵芮, 李青青, 章梦君, 王润, 朱俊林, 何钞月, 骆焕园, 李畅畅, 徐东. 社交媒体用户互联网医疗择医偏好的离散选择实验研究. 现代预防医学, 2026 , 53 (15) : 2799 -2804 . DOI: 10.20043/j.cnki.MPM.202603160
Yu-ting WAN, Wen-jun HE, Yun-yun XIE, Xin-yi RAO, Zi-yan HAO, Xin-yu LI, Chun-li ZHANG, Rui ZHAO, Qing-qing LI, Meng-jun ZHANG, Run WANG, Jun-lin ZHU, Chao-yue HE, Huan-yuan LUO, Chang-chang LI, Dong XU. Direct-to-consumer teleconsultation preferences of social media users for doctors: a discrete choice experiment[J]. Modern Preventive Medicine, 2026 , 53 (15) : 2799 -2804 . DOI: 10.20043/j.cnki.MPM.202603160
Year 2026 volume 53 Issue 15
269
113
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doi: 10.20043/j.cnki.MPM.202603160
  • Receive Date:2026-03-11
  • Online Date:2026-09-28
  • Published:2026-08-10
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  • Received:2026-03-11
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    Acacia Lab for Implementation Science, Department of Health Management, School of Health Management, Southern Medical University, Guangzhou, Guangdong 510515, China
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表12种不同金属材料的力学参数
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Family
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Number of
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鹅膏菌科Amanitaceae 2 11 5.26 鹅膏菌属 Amanita 10 4.78
小菇科 Mycenaceae 2 12 5.74 丝盖伞属 Inocybe 5 2.39
多孔菌科 Polyporaceae 8 14 6.70 蜡蘑属 Laccaria 5 2.39
红菇科 Russulaceae 3 23 11.00 小皮伞属 Marasmius 6 2.87
小菇属 Mycena 11 5.26
光柄菇属 Pluteus 5 2.39
红菇属 Russula 17 8.13
栓菌属 Trametes 5 2.39
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