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To investigate the influence of social support, self-efficacy and coping style on job burnout of telecommunication employees, and to provide practical guidance for reducing job burnout of telecommunication employees.
This study used stratified random sampling to conduct a questionnaire survey among 8073 telecommunication employees, using Social Support Scale, Coping Style Scale, General Self-Efficacy Scale and Job Burnout Scale. Pearson correlation analysis and SPSS PROCESS model 6 were used to construct a chain mediating effect model to study the mediating path of social support on job burnout of telecommunication employees.
Self-efficacy and coping style had a significant mediating effect on social support and job burnout, and the effect sizes were -0.072 (95%CI: -0.08--0.608) and -0.204 (95%CI: -0.221--0.189), respectively. Self-efficacy and coping style played a significant chain mediating role in the effect of social support on job burnout of telecommunication employees, and the effect size was -0.034 (95%CI: -0.039 - -0.029).
Social support, self-efficacy and coping style are important factors affecting job burnout of telecommunication employees. Self-efficacy and coping style play a chain mediating role between social support and job burnout. The results of this study suggest that increasing social support for telecommunication employees, promoting them to form positive coping styles and improving their self-efficacy are important ways to alleviate their job burnout.
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| 科 Family | 属数 Number of genus | 种数 Number of species | 占总种数比例 Percentage of total species (%) | 属 Genus | 种数 Number of species | 占总种数比例 Percentage of total species (%) |
|---|---|---|---|---|---|---|
| 鹅膏菌科Amanitaceae | 2 | 11 | 5.26 | 鹅膏菌属 Amanita | 10 | 4.78 |
| 小菇科 Mycenaceae | 2 | 12 | 5.74 | 丝盖伞属 Inocybe | 5 | 2.39 |
| 多孔菌科 Polyporaceae | 8 | 14 | 6.70 | 蜡蘑属 Laccaria | 5 | 2.39 |
| 红菇科 Russulaceae | 3 | 23 | 11.00 | 小皮伞属 Marasmius | 6 | 2.87 |
| 小菇属 Mycena | 11 | 5.26 | ||||
| 光柄菇属 Pluteus | 5 | 2.39 | ||||
| 红菇属 Russula | 17 | 8.13 | ||||
| 栓菌属 Trametes | 5 | 2.39 |
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