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Analysis of smart health care service demand attributes for postoperative thyroid cancer patients based on the Kano model
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Tao HU, Bo XU, Zhijun CHEN, Yu SU, Huan XU, Ling YI
Chinese Nursing Research | 2026, 40(18) : 3220 - 3225
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Chinese Nursing Research | 2026, 40(18): 3220-3225
• Original Articles •
Analysis of smart health care service demand attributes for postoperative thyroid cancer patients based on the Kano model
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Tao HU, Bo XU, Zhijun CHEN, Yu SU, Huan XU, Ling YI
Affiliations
  • 1Jiangxi Cancer Hospital, Jiangxi 330029 China
Published: 2026-09-25 doi: 10.12102/j.issn.1009-6493.2026.18.010
Outline
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Objective

To analyze the smart health care service demands of postoperative thyroid cancer patients based on the Kano model.

Methods

A convenience sampling method was adopted.A total of 280 postoperative thyroid cancer patients in our hospital were selected as study subjects from May 2022 to June 2025.The patients were surveyed using a self-designed Kano model demand attribute questionnaire for postoperative thyroid cancer patients.Kano model demand attribute classification, better coefficient-worse coefficient analysis,two-dimensional matrix analysis,and sensitivity analysis were performed.

Results

A total of 15 demands fell into the priority improvement area,including 4 must-be attributes(26.67%),5 attractive attributes(33.33%),and 6 one-dimensional attributes(40.00%).Sensitivity analysis of the demands was conducted.The highest sensitivity value was 0.327,and the lowest was 0.062.The items "remote alert for hypocalcemia","reminder push for follow-up visits",and "swallowing function rehabilitation guidance" showed relatively high sensitivity.

Conclusions

Based on the analysis results of smart health care service demands of postoperative thyroid cancer patients,nursing workers could focus on remote alert for hypocalcemia,reminder push for follow-up visits,and swallowing function rehabilitation guidance and so on to develop higher-quality nursing plans.

thyroid cancer  /  smart nursing  /  service demand  /  Kano model  /  attribute analysis
胡滔, 许波, 陈志军, 粟宇, 许欢, 易玲. 基于Kano模型的甲状腺癌术后病人智慧健康护理服务需求属性分析. 护理研究, 2026 , 40 (18) : 3220 -3225 . DOI: 10.12102/j.issn.1009-6493.2026.18.010
Tao HU, Bo XU, Zhijun CHEN, Yu SU, Huan XU, Ling YI. Analysis of smart health care service demand attributes for postoperative thyroid cancer patients based on the Kano model[J]. Chinese Nursing Research, 2026 , 40 (18) : 3220 -3225 . DOI: 10.12102/j.issn.1009-6493.2026.18.010
Year 2026 volume 40 Issue 18
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31
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Article Info
doi: 10.12102/j.issn.1009-6493.2026.18.010
  • Receive Date:2025-09-17
  • Online Date:2026-10-29
  • Published:2026-09-25
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History
  • Received:2025-09-17
  • Revised:2026-06-11
Affiliations
    1Jiangxi Cancer Hospital, Jiangxi 330029 China
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表12种不同金属材料的力学参数
科
Family
属数
Number of
genus
种数
Number of
species
占总种数比例
Percentage of
total species (%)
属
Genus
种数
Number of
species
占总种数比例
Percentage of total
species (%)
鹅膏菌科Amanitaceae 2 11 5.26 鹅膏菌属 Amanita 10 4.78
小菇科 Mycenaceae 2 12 5.74 丝盖伞属 Inocybe 5 2.39
多孔菌科 Polyporaceae 8 14 6.70 蜡蘑属 Laccaria 5 2.39
红菇科 Russulaceae 3 23 11.00 小皮伞属 Marasmius 6 2.87
小菇属 Mycena 11 5.26
光柄菇属 Pluteus 5 2.39
红菇属 Russula 17 8.13
栓菌属 Trametes 5 2.39
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