Aiming at the current problem of rail transit feeder buses being affected by competition from shared motorcycles, which has led to a significant loss of passenger flow, the service quality of feeder buses was studied and evaluated in order to enhance the competitiveness of feeder buses. Firstly, a questionnaire was designed to collect passenger satisfaction data, and the object importance of each service index of the feeder bus in the passenger perspective was obtained through the random forest algorithm. The subject importance degree of each service indicator under the experts' perspective was obtained through the analytic hierarchy process(AHP), and the competitive importance degree of the service indicators under the competition with shared motorcycles was obtained. Next, the evaluator weight determination method based on the stakeholder perspective was used to weight the combination of the three importance degrees to obtain the comprehensive importance degree of the feeder bus service indicators, and the importance-performance analysis(IPA) matrix was constructed to classify the indicator improvement priority. Finally, the technique for order preference by similarity to an ideal solution (TOPSIS) was used to confirm the specific priority of the service indicators to be improved by combining the comprehensive importance degree and satisfaction degree. The results show that waiting time, transfer fare and ride congestion are the three most effective indicators for improving the service quality of rail-connected buses, and the priority weights for improvement are 0.368, 0.235, and 0.164, respectively. Among them, the waiting time shows high importance under all three perspectives, and is the most prioritized key factor for improvement. Two service indicators, transfer fare and travel time, have high importance in the expert and competitive perspectives, respectively, suggesting that perspectives other than passenger perceptions can also reveal the key role of different indicators in improving service quality. A proposed comprehensive assessment method based on the importance of service indicators in multiple perspectives and the quantification of improvement priority, which can more accurately assess the service quality of feeder buses and provide the direction of improvement.