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A Research on Public Perception Influence Factors of Service Quality and Satisfaction of Science Popularization Volunteer: A Case Analysis of Ningbo Science Exploration Center
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Jun Lv*, Shukun Tang
Studies on Science Popularization | 2016, 11(4) : 57 - 62
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Studies on Science Popularization | 2016, 11(4): 57-62
• Practical Studies •
A Research on Public Perception Influence Factors of Service Quality and Satisfaction of Science Popularization Volunteer: A Case Analysis of Ningbo Science Exploration Center
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Jun Lv*, Shukun Tang
Affiliations
  • R&D Center of Science Communication, University of Science and Technology of China, Hefei 230026
Published: 2016-08-10 doi: 10.19293/j.cnki.1673-8357.2016.04.008
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Through the empirical study, this article finds that the public perception influence factors of service quality of science popularization volunteer comprises clothing instrument, service attitude, professional skills, responding efficiency, as well as science information. Among the aforementioned factors, professional skills, responding efficiency and science information exert significant influence on quality of service. Besides, the service quality have positive effects on public satisfaction. There is a difference between different gender concerning their public perception on the popular science volunteer service quality. Furthermore, the study shows that some effective measures need to be put in place to enhance the service quality for current popular science volunteer.

service of science popularization volunteer  /  perception influence of service quality  /  satisfaction
Jun Lv, Shukun Tang. A Research on Public Perception Influence Factors of Service Quality and Satisfaction of Science Popularization Volunteer: A Case Analysis of Ningbo Science Exploration Center[J]. Studies on Science Popularization, 2016 , 11 (4) : 57 -62 . DOI: 10.19293/j.cnki.1673-8357.2016.04.008
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doi: 10.19293/j.cnki.1673-8357.2016.04.008
  • Receive Date：2016-02-17
  • Online Date：2026-07-30
  • Published：2016-08-10
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  • Received：2016-02-17
Affiliations
    R&D Center of Science Communication, University of Science and Technology of China, Hefei 230026
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表12种不同金属材料的力学参数
科
Family		 属数
Number of
genus		 种数
Number of
species		 占总种数比例
Percentage of
total species (%)		 属
Genus		 种数
Number of
species		 占总种数比例
Percentage of total
species (%)
鹅膏菌科Amanitaceae 2 11 5.26 鹅膏菌属 Amanita 10 4.78
小菇科 Mycenaceae 2 12 5.74 丝盖伞属 Inocybe 5 2.39
多孔菌科 Polyporaceae 8 14 6.70 蜡蘑属 Laccaria 5 2.39
红菇科 Russulaceae 3 23 11.00 小皮伞属 Marasmius 6 2.87
小菇属 Mycena 11 5.26
光柄菇属 Pluteus 5 2.39
红菇属 Russula 17 8.13
栓菌属 Trametes 5 2.39
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