[Objective] Community residents’ pro-environmental willingness is a core element of national park ecological governance and plays a pivotal role in promoting the coordination between ecological conservation and community development in national parks. From a configurational perspective, this study investigates the formation pathways of pro-environmental willingness among community residents of the Northeast Tiger and Leopard National Park, thereby providing a reference for constructing a multi-stakeholder collaborative governance model for national parks. [Methods] Focusing on community residents of the Northeast Tiger and Leopard National Park, this study constructed an analytical framework of “cognitive perceptions—affective factors—external context” based on the theory of planned behavior, and applied fuzzy-set qualitative comparative analysis to identify the formation pathways of high and non-high levels of pro-environmental willingness. Furthermore, it analyzed the differences in the formation mechanisms of high-level pro-environmental willingness between the private and public spheres, and interpreted the results of the configurational analysis using inductive qualitative content analysis. [Results] (1) Awe is a necessary single condition influencing high-level pro-environmental willingness among community residents, and high-level pro-environmental willingness can be categorized into two configurational types: the endogenous emotion-cognition-driven type and exogenous norm-regulation-driven type. (2) The configurational pathways of non-high-level pro-environmental willingness among community residents are characterized by the combined absence of behavioral attitude, subjective norm, environmental regulation, and awe. (3) In the private sphere, the formation of high-level pro-environmental willingness is based on awe as a foundational core condition and jointly driven by multiple conditions, such as behavioral attitudes, perceived behavioral control, and environmental regulation. In the public sphere, the formation of such willingness requires internal motivation from behavioral attitude and awe, as well as enabling support from perceived behavioral control and environmental regulation. [Conclusion] The pro-environmental willingness of residents in national park communities is the result of a multifaceted interaction of cognitive, emotional, and external factors. To enhance this willingness, it is crucial to adhere to principles such as prioritizing essential conditions, accommodating heterogeneity, distinguishing between public and private spheres, and promoting multi-factor coordination. This approach will transform governance models to be more contextually adaptive.