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Analysis of influencing factors and management countermeasures of courier's unsafe behavior based on SOR theory
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Fangyuan TIAN1, 2, 3, Zujie CHEN1, 2, 3, Hongxia LI1, 2, 3
China Safety Science Journal | 2025, 35(9) : 87 - 95
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China Safety Science Journal | 2025, 35(9): 87-95
Safety social science and safety management
Analysis of influencing factors and management countermeasures of courier's unsafe behavior based on SOR theory
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Fangyuan TIAN1, 2, 3, Zujie CHEN1, 2, 3, Hongxia LI1, 2, 3
Affiliations
  • 1School of Management, Xi'an University of Science and Technology, Xi'an Shaanxi 710054, China
  • 2Key Laboratory of Human Factors in Emergency Safety, Xi'an Shaanxi 710054, China
  • 3Research Center for Energy Economics and Management, Xi'an University of Science and Technology, Xi'an Shaanxi 710054, China
Published: 2025-09-28 doi: 10.16265/j.cnki.issn1003-3033.2025.09.0997
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In order to reduce couriers' unsafe behaviors caused by job burnout and effectively avoid safety accidents, this study aimed to explore the influencing factors and management countermeasures of couriers' unsafe behaviors based on the Stimulus-Organism-Response (SOR) theoretical framework, employing mixed research methods. Firstly, it integrated data from on-site interviews and questionnaires, and analyzed the action paths of work burnout and safety attitude on couriers' unsafe behaviors from the four-dimensional factors of man, machine, environment, and management. Secondly, it constructed a conceptual model that includes the four-dimensional factors (man, machine, environment, and management), work burnout, safety attitude, and unsafe behaviors. Finally, it used Smart PLS 4.0 software to verify the structural equation model and put forward corresponding management improvement strategies for the state, express enterprises, and couriers based on the analysis results. The results show that work burnout and safety attitude have a significant positive impact on couriers' unsafe behaviors. Among them, the four-dimensional factors of man, machine, environment, and management indirectly affect unsafe behaviors through the mediating role of work burnout; the three-dimensional factors of machine, environment, and management indirectly affect unsafe behaviors through the mediating role of safety attitude (p<0.05).

Stimulus-organism-response (SOR) theory  /  job burnout  /  safety attitude  /  courier  /  unsafe behavior
Fangyuan TIAN, Zujie CHEN, Hongxia LI. Analysis of influencing factors and management countermeasures of courier's unsafe behavior based on SOR theory[J]. China Safety Science Journal, 2025 , 35 (9) : 87 -95 . DOI: 10.16265/j.cnki.issn1003-3033.2025.09.0997
Year 2025 volume 35 Issue 9
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Article Info
doi: 10.16265/j.cnki.issn1003-3033.2025.09.0997
  • Receive Date:2025-04-18
  • Online Date:2026-07-09
  • Published:2025-09-28
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  • Received:2025-04-18
  • Revised:2025-07-04
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Affiliations
    1School of Management, Xi'an University of Science and Technology, Xi'an Shaanxi 710054, China
    2Key Laboratory of Human Factors in Emergency Safety, Xi'an Shaanxi 710054, China
    3Research Center for Energy Economics and Management, Xi'an University of Science and Technology, Xi'an Shaanxi 710054, China
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表12种不同金属材料的力学参数

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Number of
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鹅膏菌科Amanitaceae 2 11 5.26 鹅膏菌属 Amanita 10 4.78
小菇科 Mycenaceae 2 12 5.74 丝盖伞属 Inocybe 5 2.39
多孔菌科 Polyporaceae 8 14 6.70 蜡蘑属 Laccaria 5 2.39
红菇科 Russulaceae 3 23 11.00 小皮伞属 Marasmius 6 2.87
小菇属 Mycena 11 5.26
光柄菇属 Pluteus 5 2.39
红菇属 Russula 17 8.13
栓菌属 Trametes 5 2.39
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