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The failure of AI(artificial intelligence)assistant services is essentially an algorithmic failure, and the “black box” nature of the algorithmic decision-making process exacerbates consumers’ negative reactions to service failures. A between-subjects experimental approach was adopted to explore the impact mechanism of enhancing algorithmic explainability from the perspective of perceived control through explainable artificial intelligence methods(such as post hoc explanations) on consumer behavior in the context of service failure, as well as the boundary conditions. It is found that when algorithmic explainability is enhanced (compared to the control), consumers’ continued intention to use despite service failure is improved, and consumers’ perceived control plays a partial mediating role in this process. However, the above effects are not significant when the anthropomorphism level of the AI assistant is low (compared to high).
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| 科 Family | 属数 Number of genus | 种数 Number of species | 占总种数比例 Percentage of total species (%) | 属 Genus | 种数 Number of species | 占总种数比例 Percentage of total species (%) |
|---|---|---|---|---|---|---|
| 鹅膏菌科Amanitaceae | 2 | 11 | 5.26 | 鹅膏菌属 Amanita | 10 | 4.78 |
| 小菇科 Mycenaceae | 2 | 12 | 5.74 | 丝盖伞属 Inocybe | 5 | 2.39 |
| 多孔菌科 Polyporaceae | 8 | 14 | 6.70 | 蜡蘑属 Laccaria | 5 | 2.39 |
| 红菇科 Russulaceae | 3 | 23 | 11.00 | 小皮伞属 Marasmius | 6 | 2.87 |
| 小菇属 Mycena | 11 | 5.26 | ||||
| 光柄菇属 Pluteus | 5 | 2.39 | ||||
| 红菇属 Russula | 17 | 8.13 | ||||
| 栓菌属 Trametes | 5 | 2.39 |
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