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This study systematically researches and discusses service quality evaluation for the construction of highdensity urban rail transit stations in the context of China's rapid economic and urbanization development. Based on the previous results, 21 evaluation factors in five dimensions, namely, environmental safety, business and service, spatial design, ecology, and humanistic care, are proposed in conjunction with field research and national standard documents. Field surveys are carried out with Shenzhen and Hong Kong metro stations, with a total of 553 valid questionnaires collected onsite, to study the importance of the service elements as well as the satisfaction of metro users as perceived by them. Through the IPAKANO model, this paper constructs the correlation matrix of implicit and explicit importance of service elements and determines the improvement priority of service elements in metro stations. The results show that the comprehensive scores of commercial diversity and station commercial condition elements are low, and the comprehensive scores of guidance system, station rest facilities, and entrance/exit design elements are high. Based on the results, this paper proposes a strategy for optimizing the design of metro station facilities and space based on service quality improvement in terms of different priorities and levels of importance. This paper innovatively applies the IPAKANO model to the optimization of service quality of rail transit stations, and constructs a more targeted evaluation system of service elements by combining the analysis methods of explicit and implicit importance.
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| 科 Family | 属数 Number of genus | 种数 Number of species | 占总种数比例 Percentage of total species (%) | 属 Genus | 种数 Number of species | 占总种数比例 Percentage of total species (%) |
|---|---|---|---|---|---|---|
| 鹅膏菌科Amanitaceae | 2 | 11 | 5.26 | 鹅膏菌属 Amanita | 10 | 4.78 |
| 小菇科 Mycenaceae | 2 | 12 | 5.74 | 丝盖伞属 Inocybe | 5 | 2.39 |
| 多孔菌科 Polyporaceae | 8 | 14 | 6.70 | 蜡蘑属 Laccaria | 5 | 2.39 |
| 红菇科 Russulaceae | 3 | 23 | 11.00 | 小皮伞属 Marasmius | 6 | 2.87 |
| 小菇属 Mycena | 11 | 5.26 | ||||
| 光柄菇属 Pluteus | 5 | 2.39 | ||||
| 红菇属 Russula | 17 | 8.13 | ||||
| 栓菌属 Trametes | 5 | 2.39 |
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