The index system dominated by key performance indicators (KPIs) has problems such as siloed fragmentation among departments, alienation of incentive functions, and insufficient process supervision. In the face of the era opportunities of smart urban rail construction and high-quality development, it is necessary to explore and design a new performance index system that can better help enterprises transform their strategic vision into an executable path. The mature objectives and key results (OKR) method is proposed as the core idea of optimization design. Guided by "departmental internal-control indicators－vertical alignment indicators-horizontal coordination indicators" and following the logical chain of "goal hierarchy-task quantification–closed-loop results", the proposed system builds departmental internal-control indicators to strengthen process management, establishes strategic empowerment indicators aligned with departmental responsibilities to reinforce positive incentives, and introduces cross-departmental coordination indicators through a four-level linkage mechanism of "strategy–process–department-post." Taking Shanghai Metro as the research object, this study designs a new indicator system, including department-level and field-level lists of "strategic objectives–key results–empowerment indicators", as well as a list of cross-departmental horizontal coordination constraints. Since its trial implementation in December 2024, employees' trust in the evaluation results has steadily increased. Organizations at all levels can not only easily trace key-result implementation processes and monitor progress, but also more efficiently identify the underlying causes behind observed problems and more promptly formulate targeted improvement measures.

urban rail transit  /  key performance indicator  /  objectives and key results  /  cross-departmental collaboration