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Discussion on the Construction of Intelligent Customer Service System for Urban Rail Transit
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Huawei ZHAO1, 2, 3, Jian LI4, Yan CHENG1, 2
Urban Rapid Rail Transit | 2024, 37(1) : 160 - 166
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Urban Rapid Rail Transit | 2024, 37(1): 160-166
Operation Management
Discussion on the Construction of Intelligent Customer Service System for Urban Rail Transit
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Huawei ZHAO1, 2, 3, Jian LI4, Yan CHENG1, 2
Affiliations
  • 1 Beijing Metro Operation Co., Ltd. Beijing 100044
  • 2 Beijing Key Laboratory of Subway Operation Safety Technology Beijing 100044
  • 3 School of Traffic and Transportation Beijing Jiaotong University Beijing 100044
  • 4 Shandong Traffic Control Technology Co., Ltd. Jinan 250022
doi: 10.3969/j.issn.1672-6073.2024.01.024
Outline
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Addressing shortcomings in the current customer service system, including low awareness of passenger service needs, limited service channels, high costs, and inefficient operation control, this study starts by examining highquality and efficient travel demand in the modern era and analyzing diverse passenger group travel needs. We advocate for new service goals centered on timeliness, convenience, accuracy, and proactivity. The proposed smart passenger service architecture for urban rail transit embraces the multitude of online and offline demands, overcoming existing system limitations in data integration, equipment platform unification, service quality, and efficiency. Emphasizing adherence to passenger service schedules, it also prioritizes efficient lastmeter service delivery. By showcasing representative Beijing subway lines, we present a replicable technological system and application model that can comprehensively enhance the intelligent service and management processes of China's urban rail transit system.

urban rail transit  /  intelligent customer service  /  multiple needs  /  two levels of control  /  two-track service
Huawei ZHAO, Jian LI, Yan CHENG. Discussion on the Construction of Intelligent Customer Service System for Urban Rail Transit[J]. Urban Rapid Rail Transit, 2024 , 37 (1) : 160 -166 . DOI: 10.3969/j.issn.1672-6073.2024.01.024
Year 2024 volume 37 Issue 1
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Article Info
doi: 10.3969/j.issn.1672-6073.2024.01.024
  • Receive Date:2023-08-16
  • Online Date:2025-07-09
Article Data
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History
  • Received:2023-08-16
  • Revised:2023-11-05
Funding
Affiliations
    1 Beijing Metro Operation Co., Ltd. Beijing 100044
    2 Beijing Key Laboratory of Subway Operation Safety Technology Beijing 100044
    3 School of Traffic and Transportation Beijing Jiaotong University Beijing 100044
    4 Shandong Traffic Control Technology Co., Ltd. Jinan 250022
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表12种不同金属材料的力学参数

Family
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Number of
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Number of
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鹅膏菌科Amanitaceae 2 11 5.26 鹅膏菌属 Amanita 10 4.78
小菇科 Mycenaceae 2 12 5.74 丝盖伞属 Inocybe 5 2.39
多孔菌科 Polyporaceae 8 14 6.70 蜡蘑属 Laccaria 5 2.39
红菇科 Russulaceae 3 23 11.00 小皮伞属 Marasmius 6 2.87
小菇属 Mycena 11 5.26
光柄菇属 Pluteus 5 2.39
红菇属 Russula 17 8.13
栓菌属 Trametes 5 2.39
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