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随着人工智能(AI)技术的快速发展,其情感支持功能越来越受到企业员工的青睐,这对员工的人际关系产生了一定影响,以员工关系为关键构件的企业内部社会资本也势必会受到冲击。目前关于人工智能对企业内部社会资本影响的研究,尤其是从人工智能情感支持视角出发的探讨非常有限。因此,通过问卷调查法,收集了301名员工数据进行分析,探讨人工智能情感支持对企业内部社会资本的影响。研究结果显示:人工智能情感支持对企业内部结构、关系和认知型社会资本均产生显著正向影响;员工外倾性显著强化了人工智能情感支持对企业内部结构型社会资本和关系型社会资本的正向作用,对认知型社会资本的调节效应不显著。企业应重视人工智能情感功能在工作场所中的影响,结合员工的个体差异,进行合理的引导和规划,将其变为提升企业内部社会资本的有效工具。

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