Article(id=1208054529627624305, tenantId=1146029695717560320, journalId=1146123222451335185, issueId=1208054446576215005, articleNumber=1671-1807(2025)13-0169-06, orderNo=null, doi=null, pmid=null, cstr=null, oa=null, hot=null, price=null, onlineType=0, articleFormat=0, articleType=null, articleTypeStr=research-article, receivedDate=1736438400000, receivedDateStr=2025-01-10, revisedDate=null, revisedDateStr=null, acceptedDate=null, acceptedDateStr=null, onlineDate=1765952244430, onlineDateStr=2025-12-17, pubDate=1752076800000, pubDateStr=2025-07-10, doiRegisterDate=null, doiRegisterDateStr=null, onlineIssueDate=1765952244430, onlineIssueDateStr=2025-12-17, onlineJustAcceptDate=null, onlineJustAcceptDateStr=null, onlineFirstDate=null, onlineFirstDateStr=null, sourceXml=null, magXml=null, createTime=1765952244430, creator=13701087609, updateTime=1765952244430, updator=13701087609, issue=Issue{id=1208054446576215005, tenantId=1146029695717560320, journalId=1146123222451335185, year='2025', volume='25', issue='13', pageStart='1', pageEnd='310', issueExtLink='null', onlineDate='null', pubDate='null', beforeIssueId=null, nextIssueId=null, price=null, status=1, issueComplete=1, articleOrder=1, issueType=-1, specialIssue=null, createTime=1765952224630, creator=13701087609, updateTime=1765952288340, updator=13701087609, preIssue=null, nextIssue=null, ext={EN=IssueExt(id=1208054713870815567, tenantId=1146029695717560320, journalId=1146123222451335185, issueId=1208054446576215005, language=EN, specialIssueTitle=, coverIllustrator=null, specialIssueEditor=, specialIssueAbout=), CN=IssueExt(id=1208054713870815568, tenantId=1146029695717560320, journalId=1146123222451335185, issueId=1208054446576215005, language=CN, specialIssueTitle=, coverIllustrator=null, specialIssueEditor=, specialIssueAbout=)}, issueFiles=null}, startPage=169, endPage=174, ext={EN=ArticleExt(id=1208054530051249022, articleId=1208054529627624305, tenantId=1146029695717560320, journalId=1146123222451335185, language=EN, title=Information Quality Requirements in the Tourism Electronic Map Experience: Analysis Based on the Kano Model, columnId=1151877660386357290, journalTitle=Science Technology and Industry, columnName=Industrial Development, runingTitle=null, highlight=null, articleAbstract=
:In view of the existing problems of limited development and lack of experience of tourism electronic map products, based on the Kano model and Better-Worse four-quadrant analysis, in-depth interview method, questionnaire survey method and other research methods were comprehensively used to discuss the quality needs of users’ information. From the three dimensions of technical function, aesthetic emotion and utility value, user’s information quality demand type and satisfaction of tourism electronic map products were analyzed. In order to improve the design strategy of continuously optimizing technical function experience, some strategies are proposed, including deeply mining aesthetic emotional experience and focusing on utility value experience in the tourism electronic map experience, so as to improve tourists’ satisfaction and happiness experience index for the electronic map.
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针对旅游电子地图产品发展受限、体验欠缺的现存问题,综合运用深度访谈法、问卷调查法等多种研究方法,基于Kano模型和Better-Worse四象限分析,探讨用户信息质量需求。从技术功能、美学情感、效用价值三维度入手,探析用户对旅游电子地图产品的信息质量需求类型以及满意度。基于研究发现,提出在旅游电子地图体验中持续优化技术功能体验、深度挖掘美学情感体验、重点关注效用价值体验的设计策略,以提升游客对于电子地图的满意度与幸福体验指数。
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冀昱雯(2000—),女,河南驻马店人,硕士研究生,研究方向为艺术设计。
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张嘉欣(1991—),女,湖南常德人,博士,讲师,研究方向为艺术设计
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Center for Quality Management Journal,
1993,
2(4): 3-36., articleTitle=Kano’s methods for understanding customer-defined quality, refAbstract=null)], funds=null, companyList=[AuthorCompany(id=1208459459966382421, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, xref=null, ext=[AuthorCompanyExt(id=1208459459974771029, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, companyId=1208459459966382421, language=EN, country=null, province=null, city=null, postcode=null, companyName=null, departmentName=null, remark=School of Design and Arts, Changsha University of Science and Technology, Changsha 410114, China), AuthorCompanyExt(id=1208459459978965334, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, companyId=1208459459966382421, language=CN, country=null, province=null, city=null, postcode=null, companyName=null, departmentName=null, remark=长沙理工大学设计艺术学院, 长沙 410114)])], figs=[ArticleFig(id=1208459465150542370, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=EN, label=null, caption=null, figureFileSmall=x4fVie7fdKjO9PX0qULlfg==, figureFileBig=AecQWlzci9TDF5EX84iAIQ==, tableContent=null), ArticleFig(id=1208459465364451884, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=CN, label=图1, caption=
需求项卡片, figureFileSmall=x4fVie7fdKjO9PX0qULlfg==, figureFileBig=AecQWlzci9TDF5EX84iAIQ==, tableContent=null), ArticleFig(id=1208459465494475318, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=EN, label=null, caption=null, figureFileSmall=uotEXY+QmJJQt3XtMXyxbA==, figureFileBig=maUrFz2EDmRw9M3a72nf9A==, tableContent=null), ArticleFig(id=1208459465611915839, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=CN, label=图2, caption=
Better-Worse系数分析象限坐标, figureFileSmall=uotEXY+QmJJQt3XtMXyxbA==, figureFileBig=maUrFz2EDmRw9M3a72nf9A==, tableContent=null), ArticleFig(id=1208459465779688008, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=EN, label=null, caption=null, figureFileSmall=null, figureFileBig=null, tableContent=
| 样本名称 | 样本图片 | 用户评价 |
上海迪士尼
度假区地图 |  | U-1:太棒了,有实时排队信息!
U-2:靠这个来做攻略,看排队时间,好知道自己下一步去哪儿,很好用。
U-3:用着很方便很好用希望能够加入更多的新功能!
…… |
北京环球
度假区地图 |  | U-1:很直观,虽然园区人不少,但是一打开就直接可以看到设施的等待时长,根据时间随时出动特别开心!
U-2:很好用,可以看餐厅,表演时间,排队时间,开放时间和地图。
U-3:可以定制我喜欢的模式,很喜欢!
…… |
), ArticleFig(id=1208459465930682961, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=CN, label=表1, caption=
视觉样本
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| 样本名称 | 样本图片 | 用户评价 |
上海迪士尼
度假区地图 | | U-1:太棒了,有实时排队信息!
U-2:靠这个来做攻略,看排队时间,好知道自己下一步去哪儿,很好用。
U-3:用着很方便很好用希望能够加入更多的新功能!
…… |
北京环球
度假区地图 | | U-1:很直观,虽然园区人不少,但是一打开就直接可以看到设施的等待时长,根据时间随时出动特别开心!
U-2:很好用,可以看餐厅,表演时间,排队时间,开放时间和地图。
U-3:可以定制我喜欢的模式,很喜欢!
…… |
), ArticleFig(id=1208459467100893778, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=EN, label=null, caption=null, figureFileSmall=null, figureFileBig=null, tableContent=
| 需求类型 | 需求指标 |
| 必备属性 | A1安全性、A2可理解性、A3导航性 |
| 魅力属性 | A4完备性、A5易学易用性、B1简洁性、B3接近性、B4个性化、B6美观性、C6时效性 |
| 期望属性 | A6流畅性、A7便利性、C1客观性、C2准确性、C3完整性、C4可靠性、C5适用性 |
| 无差异属性 | B2交互性、B5延伸性、C7适量性 |
), ArticleFig(id=1208459467172196953, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=CN, label=表2, caption=
需求类型分析
, figureFileSmall=null, figureFileBig=null, tableContent=
| 需求类型 | 需求指标 |
| 必备属性 | A1安全性、A2可理解性、A3导航性 |
| 魅力属性 | A4完备性、A5易学易用性、B1简洁性、B3接近性、B4个性化、B6美观性、C6时效性 |
| 期望属性 | A6流畅性、A7便利性、C1客观性、C2准确性、C3完整性、C4可靠性、C5适用性 |
| 无差异属性 | B2交互性、B5延伸性、C7适量性 |
), ArticleFig(id=1208459467256083041, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=EN, label=null, caption=null, figureFileSmall=null, figureFileBig=null, tableContent=
| 功能 | Kano属性 | Better系数/% | Worse系数/% |
| A1安全性 | 必备 | 28.42 | -77.89 |
| A2可理解性 | 必备 | 48.42 | -64.21 |
| A3导航性 | 必备 | 41.67 | -81.25 |
| A4完备性 | 魅力 | 61.05 | -30.53 |
| A5易学易用性 | 魅力 | 58.33 | -44.79 |
| A6流畅性 | 期望 | 52.08 | -48.96 |
| A7便利性 | 期望 | 61.05 | -57.89 |
| B1简洁性 | 魅力 | 57.29 | -25.00 |
| B2交互性 | 无差异 | 46.88 | -28.13 |
| B3接近性 | 魅力 | 63.83 | -24.47 |
| B4个性化 | 魅力 | 55.79 | -18.95 |
| B5延伸性 | 无差异 | 50.00 | -13.54 |
| B6美观性 | 魅力 | 62.11 | -18.95 |
| C1客观性 | 必备 | 45.83 | -69.79 |
| C2准确性 | 期望 | 52.08 | -77.08 |
| C3完整性 | 期望 | 56.84 | -64.21 |
| C4可靠性 | 必备 | 48.96 | -82.29 |
| C5适用性 | 必备 | 51.04 | -48.96 |
| C6时效性 | 无差异 | 50.53 | -45.26 |
| C7适量性 | 无差异 | 40.43 | -25.53 |
), ArticleFig(id=1208459467381912164, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=CN, label=表3, caption=
Better-Worse系数分析需求属性
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| 功能 | Kano属性 | Better系数/% | Worse系数/% |
| A1安全性 | 必备 | 28.42 | -77.89 |
| A2可理解性 | 必备 | 48.42 | -64.21 |
| A3导航性 | 必备 | 41.67 | -81.25 |
| A4完备性 | 魅力 | 61.05 | -30.53 |
| A5易学易用性 | 魅力 | 58.33 | -44.79 |
| A6流畅性 | 期望 | 52.08 | -48.96 |
| A7便利性 | 期望 | 61.05 | -57.89 |
| B1简洁性 | 魅力 | 57.29 | -25.00 |
| B2交互性 | 无差异 | 46.88 | -28.13 |
| B3接近性 | 魅力 | 63.83 | -24.47 |
| B4个性化 | 魅力 | 55.79 | -18.95 |
| B5延伸性 | 无差异 | 50.00 | -13.54 |
| B6美观性 | 魅力 | 62.11 | -18.95 |
| C1客观性 | 必备 | 45.83 | -69.79 |
| C2准确性 | 期望 | 52.08 | -77.08 |
| C3完整性 | 期望 | 56.84 | -64.21 |
| C4可靠性 | 必备 | 48.96 | -82.29 |
| C5适用性 | 必备 | 51.04 | -48.96 |
| C6时效性 | 无差异 | 50.53 | -45.26 |
| C7适量性 | 无差异 | 40.43 | -25.53 |
), ArticleFig(id=1208459467511935599, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=EN, label=null, caption=null, figureFileSmall=null, figureFileBig=null, tableContent=
| 功能 | ω | 敏感度 | 功能 | ω | 敏感度 |
| A3导航性 | 0.905 8 | 1 | C5适用性 | 0.670 7 | 11 |
| C4可靠性 | 0.896 8 | 2 | A6流畅性 | 0.660 2 | 12 |
| C2准确性 | 0.867 8 | 3 | B6美观性 | 0.658 7 | 13 |
| A1安全性 | 0.843 3 | 4 | B3接近性 | 0.658 2 | 14 |
| C1客观性 | 0.799 2 | 5 | B4个性化 | 0.596 9 | 15 |
| A7便利性 | 0.780 9 | 6 | B1简洁性 | 0.579 3 | 16 |
| C3完整性 | 0.780 9 | 7 | C6时效性 | 0.579 3 | 17 |
| A2可理解性 | 0.775 3 | 8 | B5延伸性 | 0.514 1 | 18 |
| A4完备性 | 0.681 3 | 9 | B2交互性 | 0.466 1 | 19 |
| A5易学易用性 | 0.678 9 | 10 | C7适量性 | 0.466 1 | 20 |
), ArticleFig(id=1208459467646153335, tenantId=1146029695717560320, journalId=1146123222451335185, articleId=1208054529627624305, language=CN, label=表4, caption=
需求属性统计及其敏感度排序
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| 功能 | ω | 敏感度 | 功能 | ω | 敏感度 |
| A3导航性 | 0.905 8 | 1 | C5适用性 | 0.670 7 | 11 |
| C4可靠性 | 0.896 8 | 2 | A6流畅性 | 0.660 2 | 12 |
| C2准确性 | 0.867 8 | 3 | B6美观性 | 0.658 7 | 13 |
| A1安全性 | 0.843 3 | 4 | B3接近性 | 0.658 2 | 14 |
| C1客观性 | 0.799 2 | 5 | B4个性化 | 0.596 9 | 15 |
| A7便利性 | 0.780 9 | 6 | B1简洁性 | 0.579 3 | 16 |
| C3完整性 | 0.780 9 | 7 | C6时效性 | 0.579 3 | 17 |
| A2可理解性 | 0.775 3 | 8 | B5延伸性 | 0.514 1 | 18 |
| A4完备性 | 0.681 3 | 9 | B2交互性 | 0.466 1 | 19 |
| A5易学易用性 | 0.678 9 | 10 | C7适量性 | 0.466 1 | 20 |
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